Frequently Asked Questions

Wondertoons is a personalized animation service that brings your child's favorite things to life. You can upload a photo of their beloved toy, a drawing they made, or their pet—or simply choose from our collection of adorable animal characters like cats, dogs, bears, and more. We'll create a custom animated video featuring that character delivering a special message just for them. It's the perfect gift for birthdays, holidays, or any time you want to create a magical moment.

Our videos are crafted using cutting-edge AI technology paired with a human-in-the-loop approach. While AI does the heavy lifting of the animation, every single frame and scene is supervised, polished, and edited by our team of professional artists to ensure it's truly wonderful and safe for children.

Wondertoons is wonderful for children of all ages! While kids between 3 and 8 years old typically respond the most enthusiastically to seeing their toys come to life, the wonder of personalized animation is something even older kids (and parents!) enjoy. Many grandparents also love receiving these as keepsakes.

Yes! Wondertoons delivers digital videos via email, so we can serve customers anywhere in the world. The videos are in English, but we can include simple phrases in other languages upon request.

A personalized 30-second animated video costs $29.95. This includes professional animation, voice-over, background music, and your custom message. We also include unlimited revisions until you're completely happy with the result.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), Apple Pay, Google Pay, and PayPal. All payments are processed securely through our payment partner.

We want you to be completely satisfied. If you're not happy with your video, we'll work with you to make revisions until it's perfect. If we still can't meet your expectations, we offer a full refund within 30 days of purchase. See our full terms.

For the best results, upload high-quality photos with good lighting. If it's a toy, try to have a clean background and capture it from the front. For drawings, make sure the photo is taken directly from above without shadows. The clearer the image, the better the animation!

Yes! This is one of our most magical features. Upload a clear photo of your child's artwork—whether it's a crayon drawing, painting, or sketch—and we'll bring it to life while preserving their unique artistic style.

Absolutely! Pets are one of our most popular subjects. Upload a clear photo of your dog, cat, hamster, or any other pet, and we'll transform them into an animated character that delivers your message.

No problem! We have a collection of adorable preset animal characters to choose from, including dogs, cats, bunnies, bears, lions, penguins, and more. These are ready to animate immediately.

Yes! During the order process, you can provide details about your child's interests and the message you'd like to convey. Our artists then work to create a unique story and select a friendly character voice that fits perfectly. We use professional voice actors with warm, child-friendly voices.

For a 30-second video, we recommend messages of about 50-75 words. This gives enough time for the character to deliver your message naturally with pauses and expression. During checkout, we'll guide you on the optimal length.

Absolutely! That's what makes it personal. The animated character will say your child's name directly. Just make sure to spell it phonetically if it has an unusual pronunciation.

Your personalized video is typically delivered within 1-3 business days. For rush orders or special occasions with tight deadlines, contact us and we'll do our best to accommodate your timeline.

Your completed video will be delivered via email with a secure download link. You'll receive a high-quality MP4 file that plays on any device—phones, tablets, computers, and smart TVs.

Videos are delivered as high-definition MP4 files (1080p resolution) optimized for viewing on any screen. The file size is typically 50-100MB, making it easy to share while maintaining excellent quality.

Yes! Once you receive your video, it's yours to keep and share however you like. Many customers share clips on Instagram, Facebook, and TikTok. We just ask that you don't resell or redistribute the video commercially.

Let us know your deadline when ordering! While our standard delivery is 3-5 business days, we can often accommodate rush requests for special occasions like birthdays. Contact us to discuss your timeline.

Absolutely. We take privacy extremely seriously. Your photos are used exclusively for creating your personalized video and are never shared with third parties or used for any other purpose. We delete all uploaded images within 30 days of order completion.

We temporarily store your uploaded photos and completed videos only for the duration needed to fulfill your order and provide customer support. After 30 days, all files are permanently deleted from our servers.

Yes! Every video is reviewed by our team before delivery to ensure it's 100% appropriate for children. We never include anything scary, violent, or inappropriate. Our content is designed to bring joy and wonder to little ones.

Never. We do not sell, rent, or share your personal information with third parties for marketing purposes. Your data is only used to process your order and communicate with you about your video. Read our full privacy policy.

Wondertoons videos are perfect for birthdays, Christmas, Easter, Hanukkah, get-well-soon messages, first day of school encouragement, long-distance messages from grandparents, baptism and christening celebrations, potty training rewards, and really any time you want to make a child smile!

Definitely! Most of our orders are surprises. Just make sure to use your email address for order updates, and we'll keep everything confidential until you're ready to share the magic.

Yes! During major holidays (Christmas, Easter, Halloween, etc.), we offer themed animations with festive backgrounds, music, and elements. Let us know your preferred theme when ordering.